Refund Policy

As regards the information expressly linked to the subject of refunds, below are reported some explicit cases taken from the " Terms and Conditions of the service " page.

Purchase procedure

Cantine di Orgosolo Srl reserves the right not to confirm an order, communicating to the User within 5 working days from the order placement, to the email address associated with his purchase, the possible unavailability of one or more of the purchased products. In this case the Owner will refund the price of the products and, if all the purchased products are not available, the shipping costs incurred by the User.

Delivery

In the event of failure to collect the material stored in the courier's warehouses within five working days due to repeated impossibility of delivery to the address indicated by the User when ordering, the products will be returned to the Owner, who, depending on the User's wishes, will proceed to refund the price of the products (but not the shipping cost), or will make arrangements for new fulfillment and the related additional shipping costs. The Owner cannot be held responsible for errors in delivery due to inaccuracies or incompleteness in the compilation of the purchase order by the User, for any damage that may occur to the products after delivery to the carrier or for delays in delivery attributable to the carrier.

Effects of withdrawal

If the User withdraws from the contract, all payments made to the Owner will be refunded , including delivery costs (with the exception of additional costs resulting from the possible choice of a type of delivery other than the least expensive type of standard delivery offered) without undue delay and in any case no later than 14 days from the day on which the Owner is informed of the User's decision to withdraw from the contract. Such refunds will be made using the same means of payment used by the User for the purchase. In any case, the User will not have to bear any costs as a consequence of such refund . The refund may be suspended until receipt of the goods or until the User demonstrates having sent back the goods, whichever is earlier.

The User is requested to return the goods and deliver them to the Owner without undue delay and in any case within 14 days from the day on which he communicated the withdrawal from this contract. The deadline is respected if the User returns the goods before the expiry of the 14-day period. The costs of returning the goods will be borne by the User. The User is only liable for the decrease in value of the goods resulting from handling other than that necessary to establish the nature, characteristics and functioning of the goods.