Withdrawal
Right of withdrawal
In case of purchase of products or services on Cantine di Orgosolo SRL, the User has the right to withdraw from the contract without indicating the reasons, within 14 days. The withdrawal period expires after 14 days from the day on which the User or a third party - other than the carrier and designated by the User - acquires physical possession of the goods. To exercise the right of withdrawal, the User is required to inform the Owner of the decision to withdraw using the declaration form at the bottom of the document.
Effects of withdrawal
If the User withdraws from this contract, all payments made to the Owner will be refunded, including delivery costs (with the exception of additional costs resulting from the possible choice of a type of delivery other than the least expensive type of standard delivery offered) without undue delay and in any case no later than 14 days from the day on which the Owner is informed of the User's decision to withdraw from this contract. Such refunds will be made using the same means of payment used by the User for the purchase. In any case, the User will not have to bear any costs as a consequence of such refund. The refund may be suspended until receipt of the goods or until the User demonstrates having sent back the goods, whichever is earlier.
The User is requested to return the goods and deliver them to the Owner without undue delay and in any case within 14 days from the day on which he communicated the withdrawal from this contract. The deadline is respected if the User returns the goods before the expiry of the 14-day period. The costs of returning the goods will be borne by the User. The User is only liable for the decrease in value of the goods resulting from handling other than that necessary to establish the nature, characteristics and functioning of the goods.
Limitations on the right of withdrawal on products
Damaged or used products, even if only partially, will not be replaced or refunded. The User must insert a copy of the order confirmation email inside the packaging box.
The right of withdrawal does not apply to: goods made to measure or clearly personalized or which, by their nature, are liable to deteriorate rapidly, are sealed and are not suitable for return for hygiene reasons or are connected to health protection and have been opened after delivery.
In particular, pursuant to art. 47, paragraph 1, letter l) of the Consumer Code, the right of withdrawal does not apply to contracts for the supply of foodstuffs, beverages or other goods for domestic use for current consumption supplied to the User's home, place of residence or place of work by habitual distributors.
