Terms and conditions of service
Users who use the services offered by Cantine di Orgosolo SRL Online Store declare that they know and accept these general contract conditions.
Owner of Cantine di Orgosolo SRL and related Services:
Orgosolo Cellars SRL
Via E.Mattana, P.IP. Area, SNC
08027 – Orgosolo (NU) Italy
VAT number 01291210910
About Cantine di Orgosolo SRL
cantinediorgosolo.it is an e-commerce site owned by the company Cantine di Orgosolo SRL
User-provided content
Users are responsible for their own content and that of third parties that they share on Cantine di Orgosolo SRL, by uploading it, inserting content or by any other means. Users indemnify the Owner from any liability in relation to the illicit dissemination of third-party content or the use of Cantine di Orgosolo SRL, in ways that are contrary to the law.
The Owner does not carry out any type of moderation of the contents published by the User or by third parties, but undertakes to intervene in response to reports from Users or orders given by public authorities in relation to contents deemed offensive or illicit.
Rights on content provided by users
The only rights granted to the Owner in relation to the contents provided by the Users are those necessary for the operation and maintenance of Cantine di Orgosolo SRL.
Content provided by third parties
The Owner does not carry out any preventive moderation on the contents or links provided by third parties shown on Cantine di Orgosolo SRL. The Owner is not responsible for such contents and their accessibility.
Registration
In order to use the service or part of it, the User is required to register by providing, in a truthful and complete manner, all the data requested in the relevant registration form and to fully accept the Privacy Policy and these general conditions. The User is responsible for safeguarding his/her access credentials.
Purchase procedure
Each order sent by the User constitutes an offer to purchase the products. Orders are subject to availability and discretionary acceptance by the Owner.
To complete the online purchase procedure, the User must select the products and complete the checkout, after having carefully verified the information contained in the order summary. The order is placed by confirming the order and is subject to the payment of the price, taxes and shipping and payment costs indicated in the Order Summary form.
The Order Processing Receipt does not constitute acceptance of the order. The conclusion of the contract occurs when the Order Confirmation is sent by the Owner to the email address provided by the User.
The Owner reserves the right not to confirm an order, communicating to the User within 5 working days from the insertion of the order, to the email address associated with his purchase, the possible unavailability of one or more of the purchased products. In this case the Owner will refund the price of the products and, if all the purchased products are not available, the shipping costs incurred by the User.
Users are required to register on Cantine di Orgosolo SRL by providing their personal data and shipping address. Shipping costs are not included and differ depending on the destination. Prices are indicated in euros and include VAT. Cantine di Orgosolo SRL may provide different offers during the year.
Payment Methods
The payment methods available to Users are described on the relevant pages of the site.
Cantine di Orgosolo SRL uses third-party tools for payment processing and does not in any way come into contact with payment data such as credit card data provided by the User.
Invoices
For each order placed, if Users have expressly requested it by ticking the appropriate box in the order submission form and have provided the necessary data (valid VAT number or tax code) when registering their Account, the Owner will issue an invoice for the material shipped, sending it by email to the User who placed the order. For the details reported when issuing the invoice, the information provided by the User when processing the order will be valid. In fact, no change to the invoice will be possible at a later time after its issuance.
Product Availability
Prices, descriptions and availability of the products displayed are subject to change without notice. The photos inserted are adapted in relation to the viewing tool and for this reason are merely indicative of the appearance and dimensions of the products, which may differ partially from the images presented.
Even after sending the Order Confirmation email, in the event of subsequent unavailability of some products due to the lack of supply by the Owner's manufacturers and/or suppliers or other causes not foreseeable at the time of conclusion of the order, the Owner will reimburse the User for the price of the products ordered and not available.
Execution of the Order
The Order is executed within the terms specified in the Order Confirmation email, subject to the availability of the ordered product. The Owner cannot be held liable for damages suffered by the User due to delays in delivery that are not dependent on circumstances foreseeable by the parties at the time of sending the Order Confirmation.
Delivery
Deliveries are made during the usual working hours of the couriers in charge, to the address indicated by the User and according to the methods specified in the order summary.
Upon delivery of the goods by the courier, the User is required to check that the number of packages actually delivered corresponds to that indicated in the transport document and that the packaging of the packages is intact in all its parts, not damaged, nor compromised by atmospheric events or in any way altered. Upon delivery, the User is also required to check the packaging, specifying any anomalies on the delivery form. If the User finds any obvious damage to the packaging and/or the products contained therein or a discrepancy in the number of packages, he/she must immediately contest them, placing a written control reservation (specifying the reason for the reservation, e.g. "holed packaging", "crushed packaging", etc.) on the courier's proof of delivery or promptly inform the Owner. Once the delivery note has been signed, the Customer may not make any objections regarding the external characteristics of the delivered goods. Any problems concerning the physical integrity, correspondence or completeness of the products received must be reported using the contact methods provided by the Owner.
In the event of failure to collect the material stored in the courier's warehouses within five working days due to repeated impossibility of delivery to the address indicated by the User when ordering, the products will be returned to the Owner, who, depending on the User's wishes, will proceed to refund the price of the products (but not the shipping cost), or will make arrangements for new fulfillment and the related additional shipping costs. The Owner cannot be held responsible for errors in delivery due to inaccuracies or incompleteness in the compilation of the purchase order by the User, for any damage that may occur to the products after delivery to the carrier or for delays in delivery attributable to the carrier.
Right of withdrawal
In case of purchase of products or services on Cantine di Orgosolo SRL, the User has the right to withdraw from the contract without indicating the reasons, within 14 days. The withdrawal period expires after 14 days from the day on which the User or a third party - other than the carrier and designated by the User - acquires physical possession of the goods. To exercise the right of withdrawal, the User is required to inform the Owner of the decision to withdraw using the declaration form at the bottom of the document.
Effects of withdrawal
If the User withdraws from this contract, all payments made to the Owner will be refunded, including delivery costs (with the exception of additional costs resulting from the possible choice of a type of delivery other than the least expensive type of standard delivery offered) without undue delay and in any case no later than 14 days from the day on which the Owner is informed of the User's decision to withdraw from this contract. Such refunds will be made using the same means of payment used by the User for the purchase. In any case, the User will not have to bear any costs as a consequence of such refund. The refund may be suspended until receipt of the goods or until the User demonstrates having sent back the goods, whichever is earlier.
The User is requested to return the goods and deliver them to the Owner without undue delay and in any case within 14 days from the day on which he communicated the withdrawal from this contract. The deadline is respected if the User returns the goods before the expiry of the 14-day period. The costs of returning the goods will be borne by the User. The User is only liable for the decrease in value of the goods resulting from handling other than that necessary to establish the nature, characteristics and functioning of the goods.
Limitations on the right of withdrawal on products
Damaged or used products, even if only partially, will not be replaced or refunded. The User must insert a copy of the order confirmation email inside the packaging box.
The right of withdrawal does not apply to: goods made to measure or clearly personalized or which, by their nature, are liable to deteriorate rapidly, are sealed and are not suitable for return for hygiene reasons or are connected to health protection and have been opened after delivery.
In particular, pursuant to art. 47, paragraph 1, letter l) of the Consumer Code, the right of withdrawal does not apply to contracts for the supply of foodstuffs, beverages or other goods for domestic use for current consumption supplied to the User's home, place of residence or place of work by habitual distributors.
Warranty
The consumer User has the right to the guarantee of conformity of the products and services purchased. Except for food products, the guarantee has a duration of 24 months starting from the delivery of the goods and the lack of conformity must be communicated to the Owner within 2 months of discovery.
To exercise the right of guarantee, the User must send an email to the Owner indicating the order number and an accurate description of the defect (it is recommended to also attach photographic material).
All elements are essential and will be verified by the Owner before responding to the User.
If the lack of conformity of the product is ascertained, the User has the right to obtain, possibly after returning the defective product to the Owner, its repair or replacement. The User also has the right to request from the Owner an appropriate reduction in the price or termination of the contract if the repair and replacement are impossible or excessively expensive, the Owner has not repaired or replaced the goods within a reasonable period, in any case not less than 15 days, or the replacement or repair previously carried out has caused significant inconvenience to the User. To exercise the right of guarantee and for further information on the matter, the User is required to contact the Owner.
Termination and Closure of User Accounts
The Owner, in the event of violation of these Terms, reserves the right to suspend or close the User's Account at any time and without notice.
The Owner reserves the unquestionable right to inhibit at any time and without notice access to Cantine di Orgosolo SRL, in full or limited to some functions, of the Accounts of Users for whom payment irregularities, non-payment, damage to image via the Internet, obscene, vulgar or inappropriate language for the comment and review functions, repeated and continuous unsuccessful order attempts, cyber attacks or any other activity, explicit or implicit, which may cause direct or indirect damage to the Owner have been detected.
The Service is provided on an “as is” basis.
The Service is provided by the Owner “as is”, without any express or implied guarantee for its accuracy or availability.
Service interruption
The Owner reserves the right to add, remove features or functionality or to suspend or interrupt the provision of the Service altogether, either temporarily or permanently. In the event of permanent interruption, the Owner will act as possible to allow Users to withdraw their information hosted by the Owner.
Indemnity
The User undertakes to indemnify the Owner (as well as any companies controlled or affiliated by the same, its representatives, directors, agents, licensees, partners and employees), from any obligation or liability, including any legal costs incurred to defend itself in court, which may arise in response to damages caused to other Users or third parties, in relation to the content uploaded online, to the violation of the terms of the law or the terms of these conditions of service.
Permitted use
Users may not:
- reverse engineer, decompile, disassemble, modify, or create derivative works based on Cantine di Orgosolo SRL or any portion of it;
- circumvent any computer systems or technology used by Cantine di Orgosolo SRL or its licensors to protect the content accessible through it;
- copy, store, modify, change, prepare derivative works or alter in any way any of the content provided by Cantine di Orgosolo SRL;
- use any robot, spider, site search/retrieval application, or other automatic device, process or means to access, retrieve, scrape, or index any portion of Cantine di Orgosolo SRL or any Content;
- rent, license or sublicense Cantine di Orgosolo SRL;
- defame, abuse, harass, stalk, threaten or otherwise violate the rights (such as rights of privacy and publicity) of others;
- disseminate or publish any illegal, obscene, illegitimate, defamatory or inappropriate content;
- use Cantine di Orgosolo SRL in any other improper manner that violates these Terms.
Privacy Policy
For information on the use of personal data, Users must refer to the Privacy Policy of Cantine di Orgosolo SRL.
Copyright
All trademarks of the Owner, figurative or nominal, and all other signs, trade names, service marks, word marks, commercial names, illustrations, images, logos that appear concerning Cantine di Orgosolo SRL are and remain the exclusive property of the Owner or its licensors and are protected by the laws in force on trademarks and by related international treaties.
Age requirements
Users declare that they are of legal age according to the legislation applicable to them.
Limitations of liability
The Owner, within the limits of applicable law, is liable for damages of a contractual and extra-contractual nature to Users or third parties only when these constitute an immediate and direct consequence, due to willful misconduct or gross negligence, of the activity of Cantine di Orgosolo SRL
The User expressly exonerates and releases the Application Owner from any liability, to the extent permitted by applicable law, in relation to any damages or claims of any kind and nature of its own and/or of third parties including direct, indirect, punitive, incidental, special damages, damages resulting from lost profits, lost revenues, loss of data or replacement costs arising from or in any way connected with this agreement.
The Owner guarantees the correct conservation and quality of the food products exclusively up to the moment of delivery to the place indicated by the User; any liability relating to the poor condition of the products due to improper conservation after the moment of delivery is excluded.
Changes to these Terms
The Owner reserves the right to make changes to these Terms at any time, giving notice to the User by publishing them within Cantine di Orgosolo SRL.
The User who continues to use Cantine di Orgosolo SRL after the publication of the changes accepts the new Terms without reservation.
Assignment of contract
The Owner reserves the right to transfer, assign, dispose of by novation or subcontract all or any rights or obligations arising from these Terms, provided that the User's rights under these Terms are not affected.
You may not assign or transfer in any way your rights or obligations under these Terms without the written permission of the Owner.
Communications
All communications relating to Cantine di Orgosolo SRL must be sent using the contact information indicated.
Nullity
If any provision of these Terms is held to be invalid or unenforceable, that provision will be deleted and the remaining provisions will not be affected and will remain in full force and effect.
Applicable law and competent court
These Terms and all disputes regarding the execution, interpretation and validity of this contract are subject to the law, the jurisdiction of the State and the exclusive jurisdiction of the court of the place where the Owner is based. The exclusive jurisdiction of the consumer is an exception, if the law so provides.
DEFINITIONS
Service
The service offered by cantinediorgosolo.it as described by these Terms and within Cantine di Orgosolo SRL.
User
The natural or legal person who uses the Service.
Terms and Conditions (or Terms)
These general conditions of service, which constitute a legally binding agreement between the User and the Owner.
Order Processing Receipt
Indicates the email that the Owner sends upon receipt of the order.
Order Confirmation
Indicates the email that the Owner sends when the products are shipped to confirm the shipment of all or part of the purchased products.
Sample withdrawal form
Addressed to the Owner [reporting the complete header]:
I/we (*) hereby give notice that I/we (*) withdraw from my/our (*) contract of sale of the following goods/services: (*), Ordered on (*)/received on (*), Name of consumer(s), Address of consumer(s), Date.
